💧 City Utility Billing Measures to Assist Water and Wastewater Customers Impacted by the Winter Storms

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LATE FEES APPEARING ON CUSTOMER BILLS

Some City of Duncanville residents may discover late fees on their utility bills. The city’s utility billing software (legacy system) is automatically adding late fees for the period starting from February 15, 2021, through March 5, 2021. Utility bills are generated and sent 19 days prior to the due date, which will cause a penalty charge to appear on accounts where the payment was not made within 3 days of the due date. As a result of the winter storms and the system’s automation, customers who discover a late fee on their bills but can contact Utilities’ staff at (972) 780-5010 to have this fee waived.

WATER CUT-OFF SUSPENDED

Water cut-offs due to non-payment of current bills are suspended through March 5, 2021.

WINTER AVERAGING CHANGES

The final month of utility billing winter averaging is February 2021, but due to the winter storms, changes are being made to assist Duncanville residents. The Utility Billing department will be running a report comparing winter averages for 2021 against 2020 and making appropriate adjustments in response to February spikes caused by the winter storms. Customers experiencing wastewater (sewer) cost increases due to leaks caused by the winter storms can request a manual review and adjustments by calling (972) 780-5010. New winter averaging will go into effect for April billings.

Duncanville Fieldhouse Opens Shower and Water Facilities for Those Still Without Utilities for Second Day

Duncanville Parks and Recreation and Emergency Services will open the Duncanville Fieldhouse for a 2nd day Monday, February 22, 2021, from 8:00 AM to 8:00 PM for those impacted by the winter storm still without water utilities. People can visit the Duncanville Fieldhouse at 1700 S. Main St., Duncanville, Texas 75137 during these hours to use showers and collect water. Visitors are asked to please, bring their own water containers and toiletries.

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Duncanville Fieldhouse Opens Shower and Water Facilities for Those Still Without Utilities

Duncanville Parks and Recreation and Emergency Services will open the Duncanville Fieldhouse today from 2:00 PM to 8:00 PM for those impacted by the winter storm still without water utilities. People can visit the Duncanville Fieldhouse at 1700 S. Main St., Duncanville, Texas 75137 during these hours to use showers and collect water. Visitors are asked to please, bring their own water containers and toiletries.

A plan is in place for use of the showers. Shower suites will be assigned after check-in to families and individuals. Reservations are available by calling 972-331-8868.

Three water bibs will be made available outside the Duncanville Fieldhouse for drive-up water fills. Those who choose to use this option are asked to provide their own water containers.

Visitors are asked to follow the CDC’s mask and social distancing guidelines due to the COVID-19 pandemic.

City of Duncanville to Distribute Free Water to Those Impacted by Winter Weather

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Duncanville, TX (February 20, 2021) – The City of Duncanville will be providing free bottles of drinking water to those without a home water supply. Residents in need can pick up water on Sunday, February 21, 2021, from 2:00 PM to 5:00 PM at the D.L. Hopkins Senior Center located at 206 James Collins Blvd, Duncanville, TX 75116.

The Duncanville water supply continues to be safe and potable. At this time the City has not issued a boil water notice. Duncanville water pressure is adequate and water quality is perfectly safe for all household uses, but the city remains under a STAGE 3 – Water Warning, requiring citizens and businesses to continue water conservation until water reserves return to levels appropriate to safely serve the city.

Many Duncanville residents are without water because of emergency water shut-offs to residences due to several broken domestic water lines and pipes within homes. There is a current lack of availability of water at local stores due to demand and many residents are in dire need of drinking water.

If your household needs water, please send one vehicle to the distribution location to receive water. The water supply is limited, so please only attend if you in fact needing water. This will help ensure those in desperate need can get this resource. This water should be used for drinking and cooking, not for household uses like flushing toilets.