City of Duncanville Lifts Water Usage Restrictions

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Duncanville, TX (February 21, 2021) – As a result of the winter storm that brought freezing temperatures and power outages that impacted Texas and the City of Duncanville, a STAGE 3 – Water Warning was initiated on Thursday, February 18, 2021. The Water Warning required businesses and citizens to conserve water as the city’s water reserve dropped to 37%. This was followed by an Executive Order from Mayor Barry L. Gordon on Friday, February 19, 2021, ordering the city’s industrial businesses to cease operations in a continuing effort to rebuild reserves and avert a boil water notice.

Dallas Water Utilities worked with Duncanville Utilities to replenish supply as residents and businesses cooperated with the calls for water conservation, taking immediate and measurable actions that curbed water usage throughout the city. This combination of efforts along with Dallas Water Utilities’ ability to continue to safely provide supply to Duncanville, replenished water reserves, returning levels to normal.

On Sunday, February 21, 2021, Duncanville ended water restrictions and calls for conservation that included a reduction of toilet flushing, shower use, dishwasher use, and a postponement of clothes washing. Industrial users were cleared to resume operations as water supply was able to meet demand. Duncanville returned to a STAGE 1 – Normal and is again capable of safely serving the city’s typical water needs.

Monitoring of the city’s water system will continue to ensure it is safely sustaining both supply and demand. As temperatures continue to warm residents are reminded to call the City’s Water Utilities to report ruptured pipes and water leaks by calling 972-780-5010 ext. 7.


Duncanville, TX (February 18, 2021) – Duncanville, in accordance with the City’s Water Conservation Plan, has implemented a STAGE 3 – Water Warning. The trigger for this STAGE 3 – Water Warning is a combination of ground and elevated storage capacity within the city being below 50% at the beginning of a 24-hour period.

The drawdown of water was caused by water line breaks due to freezing weather and challenges within the water distribution system due to power outages.

As part of the STAGE 3 – Water Warning, Duncanville residents are being asked to limit their water use in the following ways:

  • Reduce toilet flushing
  • Reduce shower use
  • Reduce dishwasher use (maximize capacity when operating)
  • Reduce/postpone washing clothes

Allowing faucets to drip to prevent frozen pipes is allowed. Residents can capture that water for other uses.

Residents’ participation in this conservation effort will help to prevent the potential for a water boil notice by helping the city’s water supply return to the levels necessary to safely serve the community.