DCHHS announces second re-opening of Emergency Housing Assistance Program for Dallas County Residents

DALLAS (August 27, 2020) – Dallas County Health and Human Services (DCHHS) announces the second re-opening of the Emergency Housing Assistance Program (EHAP) for residents of Dallas County. This program provides short-term, rental, mortgage and utility assistance to Dallas County residents living outside the City of Dallas facing economic hardship in the wake of COVID-19. Assistance for EHAP is eligibility based and will be processed through a lottery system.

DCHHS will begin accepting pre-screening applications online at https://www.dallascounty.org/ehap starting Thursday, August 27, 2020, at 10:00 a.m. (CT). The pre-screening application process will remain open until such time that a closure is announced. The eligible pre-applications will be batched every other week (2nd and 4th Wednesdays at 4:00 p.m.) and processed through the ongoing lottery system to determine SLN order.

The pre-screening application form is available both, in English and Spanish. If you are an individual who does not have access to the internet or is unable to access the pre-screening application online, please call 214-819-1968. Pre-screening applications accepted by phone will be conducted Monday – Thursday from 9:00 a.m. to 4:00 p.m. (CT). Please note that the submission of a pre-screening application does not guarantee eligibility or an offer of assistance. Only completed applications meeting eligibility requirements, and supported by required documentation, will be considered for assistance based on the availability of funds. Applicants must be 18 years of age or older to apply.

“Given that we are encouraging families to continue to stay home as much as possible right now, keeping people in their homes is especially critical,” said DCHHS Director, Dr. Philip Huang. “As we continue to fight this virus, EHAP will help thousands of Dallas County families in need.” For more information, please visit:

https://www.dallascounty.org/departments/dchhs/ehap-cares.php or https://www.dallascounty.org/covid19/emergency-assistance.php

DCHHS announces re-opening of Emergency Housing Assistance Program for Dallas County Residents

DALLAS (July 24, 2020) – Dallas County Health and Human Services (DCHHS) announces the re-opening of the Emergency Housing Assistance Program (EHAP) for residents of Dallas County. This program provides short-term, rental, mortgage, and utility assistance to Dallas County residents living outside the City of Dallas facing economic hardship in the wake of COVID-19. Assistance for EHAP is eligibility based and will be processed through a lottery system.

DCHHS will begin accepting pre-screening applications online at https://www.dallascounty.org/ehap starting Friday, July 24, 2020, at 10:00 a.m. (CT) and close the pre-screening application process on Thursday, August 20, 2020, at 4:00 p.m. (CT). The pre-screening application form is available both, in English and Spanish. If you are an individual who does not have access to the internet or is unable to access the pre-screening application online, please call 214-819-1968. Pre-screening applications accepted by phone will be conducted Monday – Thursday from 9:00 a.m. to 4:00 p.m. (CT). Please note that the submission of a pre-screening application does not guarantee eligibility or an offer of assistance. Only completed applications meeting eligibility requirements, and supported by required documentation, will be considered for assistance based on the availability of funds. Applicants must be 18 years of age or older to apply.

“Given that we are encouraging families to stay home as much as possible right now, keeping people in their homes is especially critical,” said DCHHS Director, Dr. Philip Huang. “As we continue to fight this virus, EHAP will help thousands of Dallas County families in need.”

For more information, please visit:

https://www.dallascounty.org/departments/dchhs/ehap-cares.php or https://www.dallascounty.org/covid-19/emergency-assistance.php


For additional information and updates from the City of Duncanville visit:
duncanville.com/covid-19/

Utility Disconnections to Resume Monday August 10th for Duncanville Customers with Past Due Balances

Duncanville, Texas – Beginning Monday, August 10, 2020 the City of Duncanville will reinstate utility service disconnections for customers with delinquent accounts. Disconnection can be avoided by paying any past due balances and making accounts current.

On March 26, 2020, the Public Utility Commission ordered PUC-regulated water, sewer, and utilities across the state to suspend disconnections for non-payment on residential customer accounts. This was done in response to Governor Greg Abbott’s emergency declaration and to mitigate economic hardship as a result of the COVID-19 pandemic. The PUC order expired on June 13, 2020 making it possible for utility providers to resume disconnections as needed.

The City of Duncanville, who purchases treated water from the City of Dallas, stopped disconnections when the order was released. Utility services continued uninterrupted during the period of the PUC order.

Utility services used, but left unpaid, could eventually lead to increased rates for those customers who keep their accounts up to date. Rate increases are avoided when all utility customers keep their accounts current. Now that the PUC order has expired, the City of Duncanville is asking anyone with a past due amount to contact Utility Billing immediately to resolve those balances. For those with extenuating circumstances, payment arrangements may be available.

Anyone with a past due balance should speak directly with a Duncanville utility customer service representative in person by visiting City Hall at 203 E. Wheatland Road, Duncanville, Texas 75116 or by phone at 972-780-5010 ext. 7.


Duncanville Outreach Ministry provides assistance with food, clothing, prescriptions, utilities, and rent.

Basic Qualifications to Become a Client And Receive Assistance:

  • Live in Duncanville zip codes 75116 or 75137
  • Meet TEFAP/TDA  income guidelines

Documents New Clients Are Requested to Bring to DOM:

  • Drivers license (If none, we can accept Texas ID, passport, or immigration papers)
  • Birth certificates for all children 10 and under
  • Electric bill, Water bill, or Natural Gas bill in your name, or letter from Apartment manager from the current month
  • Proof of income for the past 30 days

Duncanville Outreach Ministry is an Equal Opportunity Provider.