Utility Disconnections to Resume Monday August 10th for Duncanville Customers with Past Due Balances

Duncanville, Texas – Beginning Monday, August 10, 2020 the City of Duncanville will reinstate utility service disconnections for customers with delinquent accounts. Disconnection can be avoided by paying any past due balances and making accounts current.

On March 26, 2020, the Public Utility Commission ordered PUC-regulated water, sewer, and utilities across the state to suspend disconnections for non-payment on residential customer accounts. This was done in response to Governor Greg Abbott’s emergency declaration and to mitigate economic hardship as a result of the COVID-19 pandemic. The PUC order expired on June 13, 2020 making it possible for utility providers to resume disconnections as needed.

The City of Duncanville, who purchases treated water from the City of Dallas, stopped disconnections when the order was released. Utility services continued uninterrupted during the period of the PUC order.

Utility services used, but left unpaid, could eventually lead to increased rates for those customers who keep their accounts up to date. Rate increases are avoided when all utility customers keep their accounts current. Now that the PUC order has expired, the City of Duncanville is asking anyone with a past due amount to contact Utility Billing immediately to resolve those balances. For those with extenuating circumstances, payment arrangements may be available.

Anyone with a past due balance should speak directly with a Duncanville utility customer service representative in person by visiting City Hall at 203 E. Wheatland Road, Duncanville, Texas 75116 or by phone at 972-780-5010 ext. 7.

Duncanville Outreach Ministry provides assistance with food, clothing, prescriptions, utilities, and rent.

Basic Qualifications to Become a Client And Receive Assistance:

  • Live in Duncanville zip codes 75116 or 75137
  • Meet TEFAP/TDA  income guidelines

Documents New Clients Are Requested to Bring to DOM:

  • Drivers license (If none, we can accept Texas ID, passport, or immigration papers)
  • Birth certificates for all children 10 and under
  • Electric bill, Water bill, or Natural Gas bill in your name, or letter from Apartment manager from the current month
  • Proof of income for the past 30 days

Duncanville Outreach Ministry is an Equal Opportunity Provider.