What is Public Information?
Public Information is any information that is collected, maintained, or assembled by or for a governmental entity, regardless of format.
The Texas Public Information Handbook, will inform you of everything you need to know about accessing governmental records.
How do I obtain Public Information?
Requests must include enough description and detail about the information requested to enable the City to accurately identify and locate the information requested. The Act requires the City to provide copies of existing records, but does not require the City to create records that do not now exist, do any research, or answer any questions.
The request should also include the requestor’s contact information: name, address, telephone number, and e-mail address. It is important that the contact information provided is accurate to avoid delays. In some cases, the City may need to contact the requestor to clarify the request. If we need to contact to verify information the 10 days start over.
Large, time-consuming requests may require the City to contact the requestor and confirm applicable charges. An advanced deposit may be required. For more information on the Act, you may visit any of the links listed at the bottom of the page.
Request ONLINE
Request by Mail
Download the PDF file to your computer, print it and fill it out completely.
Then mail it to:
PO Box 380280
Duncanville, TX 75138-0280
Request by FAX
Download the PDF file to your computer, print it and fill it out completely.
Then FAX to:
(972) 780-6498
When will I receive the Public Information?
The Public Information Act requires that the City promptly produce the public information and that requests must be accomplished in a reasonable time period. There is often a misconception that the records must be produced within ten days. In some instances, records can be produced in less than ten days, but in other cases, which entail producing a substantial number of documents, it may take several weeks. If it will take longer than ten business days to provide requested records, the City must certify in writing to the requestor when (within a reasonable time) the information will be available.
If additional information is requested for clarification from the requestor, the ten days starts over.
Is there a charge for my Open Records request?
The first option should be that if it’s a simple request, the responses may be provided to the requestor by email at no cost. We are required to let you know the least expensive way to obtain the info i.e. by e-mail.
- The requestor may receive a copy of the records by mail if they send a payment in advance for each copy at 10 cents a copy.
- The requestor may come to City Hall to pick up a copy of the record and pay 10 cents per copy.
How to obtain the following information:
Birth / Death Certificates
Dallas (City)
(214) 653-7099
Grand Prairie (State)
(214) 751-4040
Driver’s License Office
To find the nearest location for a Driver’s License Office go to:
Marriage Licenses
Location | Hours | Phone |
---|---|---|
Downtown Dallas | Monday-Friday 8 am – 4 pm | 214.653.7559 |
East Dallas | Call | 214.321.3182 |
North Dallas | Call | 214.904.3032 |
Location | Hours | Phone |
---|---|---|
7201 S. Polk, Dallas | Call | 972.228.0280 |
106 Church St., Grand Prairie | Call | 214.751.4040 |
1411 W. Beltline, Richardson | Call | 214.904.3042 |
841 W Irving Blvd, Irving | Call | 214.589.7000 |
Car Tags, Handicap Stickers and License Plates
For car tags, handicap stickers and license plates visit the Dallas County Tax Office on South Polk Street.
8301 S Polk St, Dallas, TX 75232 – (214) 653-7811
Trash Pick-up Service
We use Republic Services, they can be reached at 972-225-4207.