The City of Duncanville has changed the online platform for utility bill payments. The new platform will require you to re-register after receipt of your September utility bill.

-The look of your bill;
The website you use to pay your bill

Your old account number (found on your utility bill) will follow you to the new system. When you visit the new portal for the first time, you will need to click the Register for a New Account button. This process will give you a new login and password. After receiving your confirmation email, you will use the login and password you created to access your account.

The new system will allow you to link multiple accounts. When linking accounts, use your current account number and account ID.

All logins and passwords stored in the old system will be purged in the interest of maintaining your security.

For more information or to get immediate assistance please call 972.780.5010.

Thank you,
City of Duncanville Utility Billing Department

Go paperless with our Munis / Citizen Self Service Portal

The Munis / Citizen Self Service Portal sign-up process is a convenient and easy way to access your monthly utility bills online. All users will need to Register for this online access. When you sign up for NetBill/e-Bill you will not receive a paper bill in the mail, which helps the environment and saves you postage and processing costs.

The Munis / Citizen Self Service Portal Sign-up Process Steps:

  1. Receive Monthly Billing Statement
  2. Go directly to our Online Bill Payment website or go to the City of Duncanville home page and select Pay Bill Online.
  3. Once there select -> Citizen Self Service 
  4. Register for a new account

How to get started setting up Bank Drafts for Utility payments

Save Time, Save Postage, Save Gas and Insure a Good Credit History

If you are interested in taking advantage of this added feature, please complete and print the Bank Draft Form and attach a voided check or Bank Account Authorization Letter.

Bank Draft Authorization


Your Utility account has to have a zero balance at the time of initial set-up for bank drafting.

Bank Draft Authorization


Use this form if you currently have our bank drafting option and need to make changes to any of your information.



Handy Checklist

If you are in need of further instructions please download and print this handy checklist.


Send your documentation to the mailing address below:

City Of Duncanville
Attn.: Utility Accounting Department
PO Box 380280
Duncanville TX 75138-0280


You can send it via email to:

Our Collections Policy

To avoid interruption of service, prompt payment of all utility invoices, on or before the PENALTY APPLIED AFTER date is required. If payment is not received at that time a penalty will be applied to the account. On Friday of the same week a REMINDER NOTICE will be sent giving the account holder two weeks from the date on the notice to pay the past due amount on the account before it will be terminated for non-payment. Failure to receive an invoice and / or a reminder notice does not exempt the customer from payment.

If customers do not pay or make arrangements to pay a delinquent bill prior to disconnection, services will be disrupted until all past due balances as well as reconnection fee(s) are paid in full. Items presented as payment and returned from your financial institution will be charged a service fee.

Bad Debt Collections

Our bad debt collection program is administered through Municipal Services Bureau (MSB) out of Austin, Texas. Customers that have been referred to our bad debt collection agency will need to make arrangements for payment through Municipal Services Bureau. The City of Duncanville will not accept payments on accounts that are sent to collections for any reason. MSB can be contacted at the address below.

Municipal Service Bureau
6505 Airport Blvd. , Suite 100
Austin, Texas 78752-3614
Main Phone: (800) 568-7004

Payment Options

We offer several convenient ways to pay your monthly utility bill. We accept payments in person (credit card, debit card, cash, check or money order), or over the phone, through our Bank drafting process, your online banking institution, the mail as well as our night drop box. Details for each payment option follow.

Pay by Phone

You can now pay by phone by calling
with your personal check, credit or debit card.

Pay Online

For quick posting of your payment invoices online click HERE.

If you have problems logging in or have questions about paying your bill online please, call 972-780-5010 and choose option 7 for assistance.

Credit Cards Accepted


We accept Visa, MasterCard, and American Express.


Cash payments can be made at Duncanville City Hall: 203 E Wheatland Rd. Duncanville, TX 75116.

Checks or Money Orders

Payments via check or money order can be made at Duncanville City Hall either in person or through our:

Night Drop Box (see below) located at 203 E Wheatland Rd. Duncanville, TX 75116.


You can also mail the check or money order to our office:

City of Duncanville
Utility Accounting
PO BOX 205719
Dallas, TX 75320-5719