Utility Billing

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Utility Billing

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Utility Billing

Good news, you can now pay your utility bills by phone and you have the option to pay by credit card or via electronic check transfer.

Recent NEWS

💧 City Utility Billing Measures to Assist Water and Wastewater Customers Impacted by the Winter Storms

February 22, 2021

LATE FEES APPEARING ON CUSTOMER BILLS Some City of Duncanville residents may discover late fees on their utility bills. The city’s utility billing software (legacy system) is automatically adding late fees for the period starting from February 15, 2021, through March 5, 2021. Utility bills are generated and sent 19 days prior to the due date, […]

DUNCANVILLE IMPLEMENTS STAGE 3 WATER WARNING

February 18, 2021

Utility Disconnections to Resume Monday August 10th for Duncanville Customers with Past Due Balances

July 14, 2020

2019 Novel Coronavirus: Duncanville Preparedness & Response

March 13, 2020

Duncanville Crews Respond to Sanitary Sewer Overflow Caused by Heavy Rains

February 12, 2020

Jill Stottlemire

Utility Accounting Manager
(972) 780-5010
e-mail

Cassandra Wright

Utility Billing Assistant
(972) 780-5011
e-mail

Physical Address:
City of Duncanville
Utility Accounting Division
203 E.Wheatland Road
Duncanville, TX 75116

NEED HELP?
Call (972) 780-5010

Lockbox Address: (Checks and Money Order Processing Only)
City of Duncanville
PO BOX 205719
Dallas, TX 75320-5719

Office Hours
Monday - Friday*
8:00 am - 5:00 pm

* Closed the following days:
New Year's Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Documentation E-Mail
Email (PDF format only)

After Hours Customer Service
24-Hour Emergency