The health, safety and well-being of our community and employees is of paramount concern, and the city continues to monitor the 2019 novel coronavirus (COVID-19) activity.

Dallas County Health and Human Services is the lead agency responsible for providing information and guidance regarding COVID-19 to the City of Duncanville. The Duncanville Fire Department and Office of Emergency Management are actively engaged with daily calls and communication with DCHHS and other partners to ensure Duncanville has the latest updates and information regarding the evolving public health threat.

Conduct Business with the City Online

The city is taking precautions to help mitigate the spread of germs at public facilities and if possible, we encourage residents to use online tools and other resources for self-service needs. For general questions or concerns, please call City Hall at 972-780-5000 or peruse the city website. Follow the city on Facebook and Twitter for the latest news and information updates.

If you do have to come to City Hall, please practice social distancing and maintain a six-foot distance between yourself and others. 

City Website Services

Residents can report an issue through the ‘Report A Concern’ button at the bottom of the homepage, and pay utility bills online at or by phone: 844-608-6680. Businesses and residents can access a variety of building, inspection and health department applications and forms online. Please email the completed PDF form to or call 972-780-5041 for assistance or questions.

Contractor registration and permitting is available through the city’s MyGov portal.

All Events & Non-Essential Meetings Canceled Through April

Free Hot Lunches Provided for Seniors

While the D.L. Hopkins Jr., Senior Center is closed due to the COVID-19 health emergency, free hot lunches will still be provided to seniors age 60 and older.

Residents who are age 60+ can sign up for free hot lunches, Monday through Friday, by calling 972-707-3843. Meals are picked up at the Senior Center drive thru, but you must call two business days in advance to add your name to the list.

Library Offers Book Delivery Service During Closure

The Duncanville Public Library is offering Book Delivery service while the library is closed. Books, DVDs and audiobooks are available and can be delivered to your home! Place item(s) on hold either online or by phone at 972-780-5050 and the library will deliver items between 1 pm – 5 pm on specified days.

  • Zip code 75116 deliveries are made on Monday and Wednesday
  • Zip code 75137 deliveries are made on Tuesday and Thursday

Garage Sales & Estate Sales Temporarily Suspended

During the emergency declaration, permits for garage and estate sales have been suspended.

City Facilities Closed Until Further Notice

  • City Hall
  • Police Lobby
  • D.L. Hopkins Jr., Senior Center
  • Duncanville Public Library
  • Duncanville Recreation Center
  • Duncanville Fieldhouse
  • Service Center

Disinfection Activities at City Facilities

  • Increasing the cleaning and disinfection efforts in all city facilities
  • Disinfecting communal equipment multiple times a day
  • Refilling soap and antibacterial dispensers daily
  • Posting the DCHHS 2019 Novel Coronavirus FAQ document in English and Spanish at the entrance to all city buildings and in public restrooms
  • City employees have been asked to assist with regular disinfection of workstations and public areas
  • Public restrooms at parks are cleaned and sanitized appropriately


April 6 Amended Order with Rules for Financial Institutions, Realtors, Common Carriers and Delivery Services

April 6 amended order includes the following: Adds Rules for Financial Institutions and Realtors Establishes rules for financial institutions and realtors to follow when conducting business in Dallas County, including safety standards. Adds Rules for Common Carriers, Delivery Services, and Related Companies Establishes safety rules for common carriers, motor carriers, private carriers, shippers, delivery services, […]

See All COVID-19 News





Take Steps to Protect Yourself

Illustration: washing hands with soap and water

Clean Your Hands Often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
Illustration: Woman quarantined to her home

Avoid Close Contact

Take Steps to Protect Others

man in bed

Stay Home if  You’re Sick

woman covering their mouth when coughing

Cover Coughs and Sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
man wearing a mask

Wear a Face Mask if You are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
cleaning a counter

Clean and Disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.