Dallas County’s latest public health order goes into effect tonight at midnight and calls for a county-wide shelter in place (home) for all residents. The order further prohibits non-essential activities and businesses from staying open.

As a result, all city facilities, including City Hall, the Police lobby and Service Center, are closed to the public until further notice.

Call or go Online for Service Needs or General Questions


A variety of online tools and other resources for self-service needs are available, including:

  • Call 9-1-1 in an emergency, and 972-223-6111 option three (3) for non-emergencies 
  • For issues related to water and sewer service, please call 972-780-4900
  • Report an issue through the ‘Report A Concern’ button at the bottom of the City website
  • Pay utility bills, court citations and building permits online at www.duncanville.com/pay-bill-online or by phone at 844-608-6680 (utility) or 972-780-5055 (court)
  • Access building, inspection and health department permits, applications and forms online and email the completed PDF form to permits@duncanville.com or call 972-780-5041

Follow the city on Facebook and Twitter for the latest news and information updates.

City Closes Playgrounds, Basketball & Tennis Courts, Public Bathrooms and Water Fountains

Parks and trails are still open for public use. Please observe the following:

  • Maintain social distancing of at least six feet from any other person.
  • Stay home if you are sick or have been exposed to the virus in any way.