Dallas County’s latest public health order goes into effect tonight at midnight and calls for a county-wide shelter in place (home) for all residents. The order further prohibits non-essential activities and businesses from staying open.

As a result, all city facilities, including City Hall, the Police lobby and Service Center, are closed to the public until further notice.

Call or go Online for Service Needs or General Questions

972-780-5000
www.duncanville.com

A variety of online tools and other resources for self-service needs are available, including:

  • Call 9-1-1 in an emergency, and 972-223-6111 option three (3) for non-emergencies 
  • For issues related to water and sewer service, please call 972-780-4900
  • Report an issue through the ‘Report A Concern’ button at the bottom of the City website
  • Pay utility bills, court citations and building permits online at www.duncanville.com/pay-bill-online or by phone at 844-608-6680 (utility) or 972-780-5055 (court)
  • Access building, inspection and health department permits, applications and forms online and email the completed PDF form to permits@duncanville.com or call 972-780-5041

Follow the city on Facebook and Twitter for the latest news and information updates.

City Closes Playgrounds, Basketball & Tennis Courts, Public Bathrooms and Water Fountains

Parks and trails are still open for public use. Please observe the following:

  • Maintain social distancing of at least six feet from any other person.
  • Stay home if you are sick or have been exposed to the virus in any way.