Utility Billing department news

2019 Novel Coronavirus: Duncanville Preparedness & Response

March 16, 2020

Dallas County Health and Human Services (DCHHS) reported five additional positive cases of 2019 novel coronavirus (COVID-19) in Dallas County. Local public laboratories are no longer required to send “presumptive positive” samples to the CDC for confirmation.  Respiratory samples positive for COVID-19 in a public health laboratory will be considered “positive” with no need for further testing.

The five cases include:

  • One man in his 40’s, one man in his 50’s, one woman in her 50’s, one man in his 60’s, one man in his 70’s
  • All are self-isolating at residences and are not hospitalized
  • Three cases are residents of the city of Dallas, one is a resident of the city of Farmers Branch, and one resides out-of-state
  • 4 cases are related to domestic out-of-state travel
  • 1 case is likely from local community spread 

Dallas County will not release further information to protect their privacy.

“Significantly, there’s another likely case of community spread among the five cases we are reporting today. I am in consultation with the mayors of the cities in Dallas County and our state and federal partners. We will be announcing additional measures to keep you safe soon,” said Dallas County Judge Clay Jenkins.

Dallas County has now reported 19 presumptive positive cases, however, four of those cases are out of county residents and will not be reflected in our case counts posted on the DCHHS website.


March 14, 2020


March 13, 2020
Dallas County Health and Human Services has reported five (5) additional presumptive COVID-19 cases, bringing the total number of cases in Dallas County to eight (8). Last night, Dallas County Judge Clay Jenkins declared a local disaster for public health emergency and has issued a community gathering order effective today at 11 am. Judge Jenkins has requested that the mayors in Dallas County cities issue a local declaration in support of the county’s efforts to combat the spread of COVID-19.  To that end, Mayor Gordon issued an order mirroring the Dallas County order this morning, as allowed by state law.

ORDER OF COUNTY JUDGE CLAY JENKINS (SUMMARY)
DATE ORDER ISSUED: March 12, 2020
The virus that causes 2019 Coronavirus Disease (COVID-19) is easily transmitted through person to person contact, especially in group settings, and it is essential that the spread of the virus be slowed to protect the ability of public and private health care providers to handle the influx of new patients and safeguard public health and safety. Because of the risk of the rapid spread of the virus, and the need to protect the most vulnerable members of the community, the Dallas County order prohibits community gatherings of 500 persons or more anywhere in Dallas County beginning at 11 a.m. on March 13, 2020, and continuing seven days through 11:00 a.m. on March 20, 2020. For all other gatherings, the Office of the Dallas County Judge and the Health Authority strongly recommends following the social distancing protocols attached to this Order, including canceling, rescheduling, or not attending events with more than 250 persons. Additionally, the Office of the Dallas County Judge and the Health Authority strongly urges high-risk individuals, as defined by the Centers for Disease Control and Prevention (CDC), to cancel, reschedule, or not attend events that will have or will likely have 10 or more people.

Duncanville Facilities and Community Events, Programs & Classes Impacted

In order to protect the health and welfare of our employees and residents, the City of Duncanville has made the following immediate modifications in order to address the growing health concerns:

  • The D.L. Hopkins Jr., Senior Center will be closed starting Monday, March 16 through the end of March, which is subject to change based on the evolving COVID-19 situation.
  • Recreation Center and Library operations will continue as usual, and classes and programs are being evaluated on a case-by-case basis.
  • All senior activities are canceled until further notice.
  • The Recreation Center’s ‘Princess Tea Party’ event scheduled for March 28 has been postponed.
  • The Library’s ‘Touch A Truck’ event on March 18 has been canceled.
  • Large events occurring in the near future at the Fieldhouse will be canceled based on the Dallas County declaration of Local Disaster for Public Health Emergency threshold for community gatherings.

The City’s Event Calendar will be updated appropriately, so please check the status of events, classes and programs to stay informed.

Duncanville ISD’s Spring Break is next week, and the school district has extended Spring Break by one week and canceled all extracurricular activities starting Friday, March 13.

The Duncanville Chamber of Commerce has postponed the ‘Flavor of Duncanville’ event that was scheduled for Thursday, March 19 and have not announced a new date at this time.


March 12, 2020
The health, safety and well-being of our community and employees is of paramount concern, and the city continues to monitor the 2019 novel coronavirus (COVID-19) activity and is prepared to respond appropriately if Duncanville is impacted.

Dallas County Health and Human Services is the lead agency responsible for providing information and guidance regarding COVID-19 to the City of Duncanville. The Duncanville Fire Department and Office of Emergency Management are actively engaged with daily calls and communication with DCHHS and other partners to ensure Duncanville has the latest updates and information regarding the evolving public health threat.

The city is taking precautions to help mitigate the spread of germs at public facilities.

If possible, we encourage residents to use online tools and other resources for self-service needs. For example, residents can report an issue through the ‘Report A Concern’ button at the bottom of the homepage, and pay utility bills online at https://duncanville.dpnetbill.com or by phone: 844-608-6680. For general questions or concerns, please call City Hall at 972-780-5000 or peruse the city website. Follow the city on Facebook and Twitter for the latest new and information updates.

City facilities in Duncanville have enhanced cleaning and sanitizing efforts through the COVID-19 public threat period, including Duncanville City Hall, Duncanville Public Library, Duncanville Recreation Center, D.L. Hopkins Jr., Senior Center, Duncanville Fieldhouse and public restrooms at City parks.

Disinfection activities at facilities includes:

  • Increasing the cleaning and disinfection efforts in all city facilities
  • Disinfecting communal equipment multiple times a day
  • Re-filling soap and antibacterial dispensers daily
  • Posting the DCHHS 2019 Novel Coronavirus FAQ document in English and Spanish at the entrance to all city buildings and in public restrooms
  • City employees have been asked to assist with regular disinfection of workstations and public areas
  • Public restrooms at parks are cleaned and sanitized appropriately

For more information regarding COVID-10, please visit DCHHS: https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php or CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Duncanville Crews Respond to Sanitary Sewer Overflow Caused by Heavy Rains

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of two Sanitary Sewer Overflows (SSO) that occurred as a result of weather conditions and heavy rainfall on February 11 & 12, 2020. The overflows affected Mauk Branch Creek and are located near:

700 Block of Forest Circle
400 Block of Falling Leaves

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

2019 Duncanville State of the City

On January 16, 2020, the Chamber of Commerce hosted the annual Celebrate Duncanville: State of the City event at Hilton Garden Inn. Approximately 200 attendees from various businesses and community organizations came together to celebrate Duncanville’s progress over the past year, including awarding Duncanville’s Man and Woman of the Year, as well as the Mayor’s Choice Award for two local businesses.

The State of the City presented by Mayor Barry Gordon shares community highlights and city accomplishments for the year.

State of the City Video

The Mayor’s speech and PowerPoint presentation is also available in its entirety.

Mayor’s Speech & Presentation

2019 Duncanville Man and Woman of the Year

Man of the Year was awarded to Duncanville Police Officer Doug Sisk, pictured center with Mayor Gordon and wife Marlyse.
Woman of the Year was awarded to community visionary Betty Dunn, pictured with husband Weymond.

2019 Mayor’s Choice Award: Businesses

Redbird Skateland
Quality Aspirators

City Council Amends Solid Waste Ordinance, Impacts Brush/Bulk Collection

At the December 17, 2019 City Council meeting, the Duncanville City Council amended the Solid Waste ordinance after receiving input from residents. The changes primarily affect brush and bulk collection as outlined below. Residents will see a $2.31 increase per month for solid waste services on utility bills starting in January.

Postcard mailed to residents in January 2020 outlining changes to Republic Services Solid Waste Ordinance.

Congratulations to the 2019 Leadership Academy Graduates

Congratulations to the 2019 Duncanville Leadership Academy graduates! Fourteen Duncanville city employees from various departments graduated from the City’s annual Leadership Academy on Wednesday, December 11, 2019. The purpose of the Leadership Academy is to recognize and develop upcoming leaders amongst the staff who exhibit qualities of integrity, accountability, empathy, humility, resilience, vision, influence and positivity.

2019 Duncnaville Leadership Academy Graduates

Members of the 2019 Duncanville Leadership Academy

  • Esther Wright, Senior Code Enforcement Officer
  • Jose Torres, Crew Leader Streets
  • Stephanie Lott, Librarian
  • Duaine Mayo, Police Officer
  • Christopher McCaleb, Police Lieutenant
  • Ronald Wilcots, Police Lieutenant
  • Richard Jones, Fieldhouse Operations Supervisor
  • Derrick Downs, Crew Leader Utility Billing
  • Daisy Guillen, Court Clerk
  • Mike Forester, Crew Leader, Irrigation
  • David Dunn, Assistant Utilities Operations Manager
  • Angelica Garcia, Building Inspections Coordinator
  • Ervey Morales – Skilled Maintenance Worker Parks
  • Jimmy Shelley – Maintenance Worker Streets

The Leadership Academy is a one-year program that meets monthly for leadership training, which also includes city-related topics such as Introduction to City Values and Culture, Community Engagement, Council Relations, Strategic Planning, etc. Midway through the program, academy members divide into three groups and select a city-related project they are responsible for researching, developing, and implementing. The group projects for the 2019 academy program include:

  1. City University – Establish and implement a city-wide training and development program for employees
  2. Senior Center Expansion – Research and recommend expanded programs/services for the Duncanville D.L. Hopkins Jr. Senior Center
  3. Employee “Walk In Your Shoes” Day – Create a program where employees rotate through departments/divisions to learn/observe what each department does in the city

2019 Holiday Schedule for Trash, Recycling & City Facilities

​​Thanksgiving – Christmas – New Year’s 2020

Duncanville city facilities will be closed on:

  • Thursday, November 28 and Friday, November 29 in observance of the Thanksgiving holiday
  • Tuesday, December 24 and Wednesday, December 25 in observance of the Christmas holiday
  • Wednesday, January 1, 2020 in observance of the New Year’s holiday

Holiday hours (other closures and holiday hours):

  • Duncanville Public Library – Closed Saturday, November 30. Closes early at 5:00 pm on Wednesday, November 27 and Tuesday, December 31.
  • Duncanville Recreation & Senior Centers – Closes early at 5:00 pm on Wednesday, November 27, Monday, December 23 and Tuesday, December 31.

Trash, recycling and bulk collection service will not run on:

  • Thanksgiving Day – Thursday, November 28, 2019
  • Christmas Day – Wednesday, December 25, 2019
  • New Year’s Day – Wednesday, January 1, 2020

Refuse collection will resume on the following regularly scheduled pick up day.

Live Christmas Tree Recycling

The City of Duncanville provides Christmas tree recycling through January 10 at the Service Center located at 330 Shady Trail. Residents may drop off their trees in the grassy area by the existing mulch pile on Shady Trail near Main Street (there will be signage to direct you to the area). Christmas trees must be free of lights and decorations and cannot be in any type of wrap, especially plastic. The mulch is provided free to residents. For more information contact the Service Center at 972-780-4900.

2019-2020 Changes to Residential Solid Waste Rates, Collection

Update: December 30, 2019 — City Council amended the Solid Waste ordinance in December 2019. View the updated changes.


For details regarding the 2019-2020 Solid Waste Collection, please view the 2019-2020 Solid Waste Management Information Guide. Please visit the Trash Collection webpage  to answer any additional questions and to view the Frequently Asked Questions page. Individual maps are available on the Trash Collection webpage.

More details regarding the changes to residential solid waste rates and collection are available below.

Should you have any questions or concerns regarding your trash collection not answered here, contact Water/Wastewater Operations Assistant Manager David Dunn at (972) 780-5079. Republic Services provides trash collection to Residential and Commercial customers and can be reached at (972) 225-4207.

City Council Approves Solid Waste Contract, Increases Cost of Service to Align with Market Rates

Published July 26, 2019
On July 16, 2019, the Duncanville City Council approved a seven-year solid waste contract with Republic Services of Texas that will increase the amount that residents, property managers, commercial and industrial entities pay for trash, recycling and bulk/brush pick up service in Duncanville.

Under the existing contract with Republic Services set to expire in September, rates for solid waste had not been adjusted for 20 years with exception to Consumer Price Index increases. Over time, rising market rates and inflation have caught up with the cost to provide service in Duncanville. Additionally, due to a decline in the marketability of recycle materials, the cost to recycle no longer offsets the cost to collect recyclable materials.

The contract goes into effect September 21, 2019, and residents will incur an increase in cost of service for collection provided at the curb and alley.

The frequency and schedule of garbage and recycle pick up will not be affected, and support to the elderly and mobility challenged will continue as before. The most notable change in service affects the brush and bulk collection, which will occur once per month and is limited to four (4) cubic yards per pick up effective October 1, 2019. Residents will have a dedicated week each month to place bulk/brush items at the curb for collection. Additional bulk/brush can still be picked by Republic Services for a fee, but the resident is responsible for coordinating directly with Republic Services for removal and payment.

The new contract expands recycling program options by giving residents the ability to rent a 96-gallon rolling recycling cart from Republic for an additional $4.75 a month. However, due to a slump in recycling, Republic Services will no longer accept glass, juice boxes and carton-style milk and juice containers with a gable top as recyclable materials. The blue recycle bin will still be provided to residents free of charge for those who do not want the cart option. Small commercial entities will also have the ability to rent a recycling cart for an additional $18.50 a
month.

A Town Hall Meeting regarding the new solid waste collection contract, adjusted bulk/brush pick up schedule and recycling procedures is scheduled for August 29 at 6:30 pm at the D.L. Hopkins Senior Center located at 206 James Collins Blvd. Look for more information in the mail in early September, including more details on recycling and brush/bulk collection. For questions regarding trash, recycling, bulk waste and brush collection, please contact Assistant Utilities Operations Manager David Dunn at 972-780-5079.

Duncanville Crews Respond to Sanitary Sewer Overflow

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of a Sanitary Sewer Overflow (SSO) that occurred as a result of weather conditions and heavy rainfall on May 11, 2019. The overflows affected Ten Mile Creek Tributary 11, Horne Branch Creek, and Mauk Branch Creek and are located near:

700 Block of Forest Circle

               400 Blk.  S. Alexander

               400 Blk.  Shorewood

               400 Blk.  Falling Leaves

               300 Blk. S. Horne

               300 Blk. Merribrook Trail

               100-300 Blk S. Venice ( 4 manholes in this area)

 

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

Duncanville Crews Respond to Sanitary Sewer Overflow

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of a Sanitary Sewer Overflow (SSO) that occurred as a result of weather conditions and heavy rainfall on May 8, 2019. The overflow affected Mauk Branch Creek and is located near:

700 Block of Forest Circle

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

Duncanville Crews Respond to Sanitary Sewer Overflow

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of a Sanitary Sewer Overflow (SSO) that occurred as a result of weather conditions and heavy rainfall on April 24, 2019. The overflow affected Mauk Branch Creek and is located near the 700 Block of Forest Circle.

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.