Utility Billing department news

Water Rate Increase

Water Rate Increase


On August 16, 2022, the Duncanville City Council approved Ordinance 2230R, increasing the water and wastewater rates effective October 1, 2022. The charts below reflect the new water and wastewater rates for both residential and commercial customers.


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Current Fixed

Current Variable

Change Fixed

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These changes are per one thousand gallons and based on a winter month average. 


Gallons Used





31000 and Above














Current Fixed

Current Variable

Change Fixed

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Why the increase? A general increase in water and wastewater treatment costs from Dallas Water Utilities and the Trinity River Authority; the cost to provide water and wastewater services exceed revenues; aging infrastructure in need of critical repairs.

The City of Duncanville will begin offering discounts for residents 65 and older, with proof of age, beginning October 1, 2022.

For more information, please contact the Utility Customer Service Office in person or by telephone at (972) 780-5010, option 2.


Duncanville, TX – At approximately 3:30 PM, the Duncanville Fire Department responded to a structure fire at the 1700 block of Beaver Creek Place. They were assisted by fire departments from Dallas, Cedar Hill, DeSoto, and Ovilla. The Duncanville Emergency Response Team (CERT) was also on hand to support firefighters combatting the blaze.

In the hours after the fire was extinguished, nearby residents alerted the City of a foam-like substance appearing in their faucets, hoses, and drains. To extinguish the blaze, fire crews utilized a Class A fire suppression foam compound, which is non-toxic and not harmful. It is commonly used against combustibles such as wood, paper, and brush. The foam likely entered the water supply due to backflow caused as the fire engines worked to contain the large fire.

Immediately after receiving reports from residents, Duncanville Water Utilities began flushing the system to remove the foam substance, which looks similar to dish soap.

For those who encounter this foam-like substance overnight, it is recommended to allow water to run from the faucet for approximately 10 minutes or until clear. Duncanville residents starting their day in the morning are also asked to allow their water to run for 10 minutes to flush any residual compound from their system.

Duncanville residents who continue to see a foam-like substance in their water can report the issue by calling (972) 780-5010 during business hours or the after-hours customer service line at (972) 780-4959 or (972) 780-5013.

At this time, the structure fire is under investigation by the Duncanville Fire Marshall.

Updates will be provided as more information becomes available.


The City of Duncanville Utility Billing Department and Municipal Court Make Changes to their Hours of Operation

Duncanville, TX (May 20, 2022) – The City of Duncanville today announced new operating hours for both the City’s Utility Billing Department and Municipal Court. Both departments will now operate Monday through Friday from 8:00 AM to 1:00 PM, will close for a one-hour lunch break, and reopen from 2:00 PM to 5:00 PM.

Call Utility Billing Customer Service at (972) 780-5010 with questions or concerns.

💧 City Utility Billing Measures to Assist Water and Wastewater Customers Impacted by the Winter Storms

City of Duncanville Logo


Some City of Duncanville residents may discover late fees on their utility bills. The city’s utility billing software (legacy system) is automatically adding late fees for the period starting from February 15, 2021, through March 5, 2021. Utility bills are generated and sent 19 days prior to the due date, which will cause a penalty charge to appear on accounts where the payment was not made within 3 days of the due date. As a result of the winter storms and the system’s automation, customers who discover a late fee on their bills but can contact Utilities’ staff at (972) 780-5010 to have this fee waived.


Water cut-offs due to non-payment of current bills are suspended through March 5, 2021.


The final month of utility billing winter averaging is February 2021, but due to the winter storms, changes are being made to assist Duncanville residents. The Utility Billing department will be running a report comparing winter averages for 2021 against 2020 and making appropriate adjustments in response to February spikes caused by the winter storms. Customers experiencing wastewater (sewer) cost increases due to leaks caused by the winter storms can request a manual review and adjustments by calling (972) 780-5010. New winter averaging will go into effect for April billings.


Duncanville, TX (February 18, 2021) – Duncanville, in accordance with the City’s Water Conservation Plan, has implemented a STAGE 3 – Water Warning. The trigger for this STAGE 3 – Water Warning is a combination of ground and elevated storage capacity within the city being below 50% at the beginning of a 24-hour period.

The drawdown of water was caused by water line breaks due to freezing weather and challenges within the water distribution system due to power outages.

As part of the STAGE 3 – Water Warning, Duncanville residents are being asked to limit their water use in the following ways:

  • Reduce toilet flushing
  • Reduce shower use
  • Reduce dishwasher use (maximize capacity when operating)
  • Reduce/postpone washing clothes

Allowing faucets to drip to prevent frozen pipes is allowed. Residents can capture that water for other uses.

Residents’ participation in this conservation effort will help to prevent the potential for a water boil notice by helping the city’s water supply return to the levels necessary to safely serve the community.

Utility Disconnections to Resume Monday August 10th for Duncanville Customers with Past Due Balances

Duncanville, Texas – Beginning Monday, August 10, 2020 the City of Duncanville will reinstate utility service disconnections for customers with delinquent accounts. Disconnection can be avoided by paying any past due balances and making accounts current.

On March 26, 2020, the Public Utility Commission ordered PUC-regulated water, sewer, and utilities across the state to suspend disconnections for non-payment on residential customer accounts. This was done in response to Governor Greg Abbott’s emergency declaration and to mitigate economic hardship as a result of the COVID-19 pandemic. The PUC order expired on June 13, 2020 making it possible for utility providers to resume disconnections as needed.

The City of Duncanville, who purchases treated water from the City of Dallas, stopped disconnections when the order was released. Utility services continued uninterrupted during the period of the PUC order.

Utility services used, but left unpaid, could eventually lead to increased rates for those customers who keep their accounts up to date. Rate increases are avoided when all utility customers keep their accounts current. Now that the PUC order has expired, the City of Duncanville is asking anyone with a past due amount to contact Utility Billing immediately to resolve those balances. For those with extenuating circumstances, payment arrangements may be available.

Anyone with a past due balance should speak directly with a Duncanville utility customer service representative in person by visiting City Hall at 203 E. Wheatland Road, Duncanville, Texas 75116 or by phone at 972-780-5010 ext. 7.

Duncanville Outreach Ministry provides assistance with food, clothing, prescriptions, utilities, and rent.

Basic Qualifications to Become a Client And Receive Assistance:

  • Live in Duncanville zip codes 75116 or 75137
  • Meet TEFAP/TDA  income guidelines

Documents New Clients Are Requested to Bring to DOM:

  • Drivers license (If none, we can accept Texas ID, passport, or immigration papers)
  • Birth certificates for all children 10 and under
  • Electric bill, Water bill, or Natural Gas bill in your name, or letter from Apartment manager from the current month
  • Proof of income for the past 30 days

Duncanville Outreach Ministry is an Equal Opportunity Provider.

2019 Novel Coronavirus: Duncanville Preparedness & Response

March 16, 2020

Dallas County Health and Human Services (DCHHS) reported five additional positive cases of 2019 novel coronavirus (COVID-19) in Dallas County. Local public laboratories are no longer required to send “presumptive positive” samples to the CDC for confirmation.  Respiratory samples positive for COVID-19 in a public health laboratory will be considered “positive” with no need for further testing.

The five cases include:

  • One man in his 40’s, one man in his 50’s, one woman in her 50’s, one man in his 60’s, one man in his 70’s
  • All are self-isolating at residences and are not hospitalized
  • Three cases are residents of the city of Dallas, one is a resident of the city of Farmers Branch, and one resides out-of-state
  • 4 cases are related to domestic out-of-state travel
  • 1 case is likely from local community spread 

Dallas County will not release further information to protect their privacy.

“Significantly, there’s another likely case of community spread among the five cases we are reporting today. I am in consultation with the mayors of the cities in Dallas County and our state and federal partners. We will be announcing additional measures to keep you safe soon,” said Dallas County Judge Clay Jenkins.

Dallas County has now reported 19 presumptive positive cases, however, four of those cases are out of county residents and will not be reflected in our case counts posted on the DCHHS website.

March 14, 2020

March 13, 2020
Dallas County Health and Human Services has reported five (5) additional presumptive COVID-19 cases, bringing the total number of cases in Dallas County to eight (8). Last night, Dallas County Judge Clay Jenkins declared a local disaster for public health emergency and has issued a community gathering order effective today at 11 am. Judge Jenkins has requested that the mayors in Dallas County cities issue a local declaration in support of the county’s efforts to combat the spread of COVID-19.  To that end, Mayor Gordon issued an order mirroring the Dallas County order this morning, as allowed by state law.

DATE ORDER ISSUED: March 12, 2020
The virus that causes 2019 Coronavirus Disease (COVID-19) is easily transmitted through person to person contact, especially in group settings, and it is essential that the spread of the virus be slowed to protect the ability of public and private health care providers to handle the influx of new patients and safeguard public health and safety. Because of the risk of the rapid spread of the virus, and the need to protect the most vulnerable members of the community, the Dallas County order prohibits community gatherings of 500 persons or more anywhere in Dallas County beginning at 11 a.m. on March 13, 2020, and continuing seven days through 11:00 a.m. on March 20, 2020. For all other gatherings, the Office of the Dallas County Judge and the Health Authority strongly recommends following the social distancing protocols attached to this Order, including canceling, rescheduling, or not attending events with more than 250 persons. Additionally, the Office of the Dallas County Judge and the Health Authority strongly urges high-risk individuals, as defined by the Centers for Disease Control and Prevention (CDC), to cancel, reschedule, or not attend events that will have or will likely have 10 or more people.

Duncanville Facilities and Community Events, Programs & Classes Impacted

In order to protect the health and welfare of our employees and residents, the City of Duncanville has made the following immediate modifications in order to address the growing health concerns:

  • The D.L. Hopkins Jr., Senior Center will be closed starting Monday, March 16 through the end of March, which is subject to change based on the evolving COVID-19 situation.
  • Recreation Center and Library operations will continue as usual, and classes and programs are being evaluated on a case-by-case basis.
  • All senior activities are canceled until further notice.
  • The Recreation Center’s ‘Princess Tea Party’ event scheduled for March 28 has been postponed.
  • The Library’s ‘Touch A Truck’ event on March 18 has been canceled.
  • Large events occurring in the near future at the Fieldhouse will be canceled based on the Dallas County declaration of Local Disaster for Public Health Emergency threshold for community gatherings.

The City’s Event Calendar will be updated appropriately, so please check the status of events, classes and programs to stay informed.

Duncanville ISD’s Spring Break is next week, and the school district has extended Spring Break by one week and canceled all extracurricular activities starting Friday, March 13.

The Duncanville Chamber of Commerce has postponed the ‘Flavor of Duncanville’ event that was scheduled for Thursday, March 19 and have not announced a new date at this time.

March 12, 2020
The health, safety and well-being of our community and employees is of paramount concern, and the city continues to monitor the 2019 novel coronavirus (COVID-19) activity and is prepared to respond appropriately if Duncanville is impacted.

Dallas County Health and Human Services is the lead agency responsible for providing information and guidance regarding COVID-19 to the City of Duncanville. The Duncanville Fire Department and Office of Emergency Management are actively engaged with daily calls and communication with DCHHS and other partners to ensure Duncanville has the latest updates and information regarding the evolving public health threat.

The city is taking precautions to help mitigate the spread of germs at public facilities.

If possible, we encourage residents to use online tools and other resources for self-service needs. For example, residents can report an issue through the ‘Report A Concern’ button at the bottom of the homepage, and pay utility bills online at https://duncanville.dpnetbill.com or by phone: 844-608-6680. For general questions or concerns, please call City Hall at 972-780-5000 or peruse the city website. Follow the city on Facebook and Twitter for the latest new and information updates.

City facilities in Duncanville have enhanced cleaning and sanitizing efforts through the COVID-19 public threat period, including Duncanville City Hall, Duncanville Public Library, Duncanville Recreation Center, D.L. Hopkins Jr., Senior Center, Duncanville Fieldhouse and public restrooms at City parks.

Disinfection activities at facilities includes:

  • Increasing the cleaning and disinfection efforts in all city facilities
  • Disinfecting communal equipment multiple times a day
  • Re-filling soap and antibacterial dispensers daily
  • Posting the DCHHS 2019 Novel Coronavirus FAQ document in English and Spanish at the entrance to all city buildings and in public restrooms
  • City employees have been asked to assist with regular disinfection of workstations and public areas
  • Public restrooms at parks are cleaned and sanitized appropriately

For more information regarding COVID-10, please visit DCHHS: https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php or CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Duncanville Crews Respond to Sanitary Sewer Overflow Caused by Heavy Rains

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of two Sanitary Sewer Overflows (SSO) that occurred as a result of weather conditions and heavy rainfall on February 11 & 12, 2020. The overflows affected Mauk Branch Creek and are located near:

700 Block of Forest Circle
400 Block of Falling Leaves

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

2019 Duncanville State of the City

On January 16, 2020, the Chamber of Commerce hosted the annual Celebrate Duncanville: State of the City event at Hilton Garden Inn. Approximately 200 attendees from various businesses and community organizations came together to celebrate Duncanville’s progress over the past year, including awarding Duncanville’s Man and Woman of the Year, as well as the Mayor’s Choice Award for two local businesses.

The State of the City presented by Mayor Barry Gordon shares community highlights and city accomplishments for the year.

State of the City Video

The Mayor’s speech and PowerPoint presentation is also available in its entirety.

Mayor’s Speech & Presentation

2019 Duncanville Man and Woman of the Year

Man of the Year was awarded to Duncanville Police Officer Doug Sisk, pictured center with Mayor Gordon and wife Marlyse.
Woman of the Year was awarded to community visionary Betty Dunn, pictured with husband Weymond.

2019 Mayor’s Choice Award: Businesses

Redbird Skateland
Quality Aspirators

City Council Amends Solid Waste Ordinance, Impacts Brush/Bulk Collection

At the December 17, 2019 City Council meeting, the Duncanville City Council amended the Solid Waste ordinance after receiving input from residents. The changes primarily affect brush and bulk collection as outlined below. Residents will see a $2.31 increase per month for solid waste services on utility bills starting in January.

Postcard mailed to residents in January 2020 outlining changes to Republic Services Solid Waste Ordinance.