Utility Billing department news

Congratulations to the 2019 Leadership Academy Graduates

Congratulations to the 2019 Duncanville Leadership Academy graduates! Fourteen Duncanville city employees from various departments graduated from the City’s annual Leadership Academy on Wednesday, December 11, 2019. The purpose of the Leadership Academy is to recognize and develop upcoming leaders amongst the staff who exhibit qualities of integrity, accountability, empathy, humility, resilience, vision, influence and positivity.

2019 Duncnaville Leadership Academy Graduates

Members of the 2019 Duncanville Leadership Academy

  • Esther Wright, Senior Code Enforcement Officer
  • Jose Torres, Crew Leader Streets
  • Stephanie Lott, Librarian
  • Duaine Mayo, Police Officer
  • Christopher McCaleb, Police Lieutenant
  • Ronald Wilcots, Police Lieutenant
  • Richard Jones, Fieldhouse Operations Supervisor
  • Derrick Downs, Crew Leader Utility Billing
  • Daisy Guillen, Court Clerk
  • Mike Forester, Crew Leader, Irrigation
  • David Dunn, Assistant Utilities Operations Manager
  • Angelica Garcia, Building Inspections Coordinator
  • Ervey Morales – Skilled Maintenance Worker Parks
  • Jimmy Shelley – Maintenance Worker Streets

The Leadership Academy is a one-year program that meets monthly for leadership training, which also includes city-related topics such as Introduction to City Values and Culture, Community Engagement, Council Relations, Strategic Planning, etc. Midway through the program, academy members divide into three groups and select a city-related project they are responsible for researching, developing, and implementing. The group projects for the 2019 academy program include:

  1. City University – Establish and implement a city-wide training and development program for employees
  2. Senior Center Expansion – Research and recommend expanded programs/services for the Duncanville D.L. Hopkins Jr. Senior Center
  3. Employee “Walk In Your Shoes” Day – Create a program where employees rotate through departments/divisions to learn/observe what each department does in the city

2019 Holiday Schedule for Trash, Recycling & City Facilities

​​Thanksgiving – Christmas – New Year’s 2020

Duncanville city facilities will be closed on:

  • Thursday, November 28 and Friday, November 29 in observance of the Thanksgiving holiday
  • Tuesday, December 24 and Wednesday, December 25 in observance of the Christmas holiday
  • Wednesday, January 1, 2020 in observance of the New Year’s holiday

Holiday hours (other closures and holiday hours):

  • Duncanville Public Library – Closed Saturday, November 30. Closes early at 5:00 pm on Wednesday, November 27 and Tuesday, December 31.
  • Duncanville Recreation & Senior Centers – Closes early at 5:00 pm on Wednesday, November 27, Monday, December 23 and Tuesday, December 31.

Trash, recycling and bulk collection service will not run on:

  • Thanksgiving Day – Thursday, November 28, 2019
  • Christmas Day – Wednesday, December 25, 2019
  • New Year’s Day – Wednesday, January 1, 2020

Refuse collection will resume on the following regularly scheduled pick up day.

Live Christmas Tree Recycling

The City of Duncanville provides Christmas tree recycling through January 10 at the Service Center located at 330 Shady Trail. Residents may drop off their trees in the grassy area by the existing mulch pile on Shady Trail near Main Street (there will be signage to direct you to the area). Christmas trees must be free of lights and decorations and cannot be in any type of wrap, especially plastic. The mulch is provided free to residents. For more information contact the Service Center at 972-780-4900.

2019-2020 Changes to Residential Solid Waste Rates, Collection

For details regarding the 2019-2020 Solid Waste Collection, please view the 2019-2020 Solid Waste Management Information Guide. Please visit the Trash Collection webpage  to answer any additional questions and to view the Frequently Asked Questions page. Individual maps are available on the Trash Collection webpage.

More details regarding the changes to residential solid waste rates and collection are available below.

Should you have any questions or concerns regarding your trash collection not answered here, contact Water/Wastewater Operations Assistant Manager David Dunn at (972) 780-5079. Republic Services provides trash collection to Residential and Commercial customers and can be reached at (972) 225-4207.

City Council Approves Solid Waste Contract, Increases Cost of Service to Align with Market Rates

Published July 26, 2019
On July 16, 2019, the Duncanville City Council approved a seven-year solid waste contract with Republic Services of Texas that will increase the amount that residents, property managers, commercial and industrial entities pay for trash, recycling and bulk/brush pick up service in Duncanville.

Under the existing contract with Republic Services set to expire in September, rates for solid waste had not been adjusted for 20 years with exception to Consumer Price Index increases. Over time, rising market rates and inflation have caught up with the cost to provide service in Duncanville. Additionally, due to a decline in the marketability of recycle materials, the cost to recycle no longer offsets the cost to collect recyclable materials.

The contract goes into effect September 21, 2019, and residents will incur an increase in cost of service for collection provided at the curb and alley.

The frequency and schedule of garbage and recycle pick up will not be affected, and support to the elderly and mobility challenged will continue as before. The most notable change in service affects the brush and bulk collection, which will occur once per month and is limited to four (4) cubic yards per pick up effective October 1, 2019. Residents will have a dedicated week each month to place bulk/brush items at the curb for collection. Additional bulk/brush can still be picked by Republic Services for a fee, but the resident is responsible for coordinating directly with Republic Services for removal and payment.

The new contract expands recycling program options by giving residents the ability to rent a 96-gallon rolling recycling cart from Republic for an additional $4.75 a month. However, due to a slump in recycling, Republic Services will no longer accept glass, juice boxes and carton-style milk and juice containers with a gable top as recyclable materials. The blue recycle bin will still be provided to residents free of charge for those who do not want the cart option. Small commercial entities will also have the ability to rent a recycling cart for an additional $18.50 a
month.

A Town Hall Meeting regarding the new solid waste collection contract, adjusted bulk/brush pick up schedule and recycling procedures is scheduled for August 29 at 6:30 pm at the D.L. Hopkins Senior Center located at 206 James Collins Blvd. Look for more information in the mail in early September, including more details on recycling and brush/bulk collection. For questions regarding trash, recycling, bulk waste and brush collection, please contact Assistant Utilities Operations Manager David Dunn at 972-780-5079.

Duncanville Crews Respond to Sanitary Sewer Overflow

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of a Sanitary Sewer Overflow (SSO) that occurred as a result of weather conditions and heavy rainfall on May 11, 2019. The overflows affected Ten Mile Creek Tributary 11, Horne Branch Creek, and Mauk Branch Creek and are located near:

700 Block of Forest Circle

               400 Blk.  S. Alexander

               400 Blk.  Shorewood

               400 Blk.  Falling Leaves

               300 Blk. S. Horne

               300 Blk. Merribrook Trail

               100-300 Blk S. Venice ( 4 manholes in this area)

 

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

Duncanville Crews Respond to Sanitary Sewer Overflow

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of a Sanitary Sewer Overflow (SSO) that occurred as a result of weather conditions and heavy rainfall on May 8, 2019. The overflow affected Mauk Branch Creek and is located near:

700 Block of Forest Circle

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

Duncanville Crews Respond to Sanitary Sewer Overflow

The Duncanville Public Works Department is currently undergoing clean-up, remediation and disinfection of a Sanitary Sewer Overflow (SSO) that occurred as a result of weather conditions and heavy rainfall on April 24, 2019. The overflow affected Mauk Branch Creek and is located near the 700 Block of Forest Circle.

City Officials will continue to comply with the Texas Commission on Environmental Quality (TCEQ) requirements for a discharge over their threshold limit of 100,000 gallons. Once the water overflow completely resides, crews will begin taking laboratory samples at various points along the creek to ensure the water and environment are safe. There has been no observation of any fish kills to-date.

Duncanville citizens should not be concerned when using water, as at no time was the City’s water system affected by this sewer spill. The City will continue to collect and test samples in the creek area for any contaminants or distress of marine life. The public should avoid contact with waste material, soil, or water in the area potentially affected by the spill. If the public comes into contact with waste material, soil, or water potentially affected by the spill, they should bathe and wash clothes thoroughly as soon as possible.

For more information, contact the Duncanville Public Works Wastewater Department at 972-780-4900.

Winter Preparations

Fall is here and work for the coming winter has now begun. Here are a few tips to help you better prepare for that coming cold (possibly freezing) weather. Among the topics discussed are:

  • Winterizing your Home by protecting your Pipes
  • Winterizing your sprinkler system and piping

Read more...

Residential Sewer and Winter Averaging

Now is the time to shorten your showers and tighten those leaky faucets, because how much water you use over the next three months will determine how much you’re going to pay for sewer the rest of the year.

From December through February, the Utility Billing department will monitor how much water is being used for all activities causing water consumption such as showering, flushing toilets and washing clothes on each metered household. (Commercial and Apartment accounts are not included in the winter-averaging program).

The average will determine the amount the city will charge each household, on an individual basis, for wastewater for the next 12 months starting April 1.

December, January and February are the consumption months that the monitoring will be taking place (This is the January, February, and March statements respectively). Once the month’s consumptions have been established the new average will appear on the April billing. The city uses these winter months to average the billing rates to better reflect the actual amount of wastewater a household produces, due to the drastic decrease in outside watering, filling pools, etc.

By Jill Stottlemire
Utility Accounting Manager

 

Electronic Toll Collection Article

Electronic Toll Collection

The North Texas Tollway Authority (NTTA) will convert the President George Bush Turnpike (Bush Turnpike) to all-electronic toll collection (all-ETC) on Wednesday, July 1, 2009.

By 12:01 am July 1, the Bush Turnpike will become a cashless toll facility. The traditional cash booth lanes will be closed and video tolling will be in effect at all plazas allowing all motorists to drive through all plazas without stopping to pay. Customers who do not have a TollTag will receive ZipCash invoices in the mail after their trips.

“The safety of our customers during this conversion is our highest priority,” said Clayton Howe, NTTA assistant executive director of operations. “All motorists, whether they are TollTag or ZipCash customers, should keep moving. We also ask that our TollTag customers slow down and use caution while motorists who currently use cash adapt to the new way to pay and the smoother flow of traffic.”

Crews will begin transitioning the road to all-ETC at 8:00 pm on Tuesday, June 30, 2009. Several rolling lane closures are expected during the evening hours on June 30 as crews install new signage over the lanes and temporary barricades blocking off the traditional cash lanes.

The transition is scheduled to be complete by 6:00 am July 1, 2009, prior to the morning commute. After the conversion, all customers will travel in the main lanes through each toll plaza and through the right-hand lanes at the ramp plazas. Additional signage and traffic monitors will be in place to remind drivers to keep moving through the plazas.

After the July 1 conversion, construction crews will return to replace the temporary barricades with more permanent structures. The post-conversion work is expected to be completed mid-October.

“Traffic may move slower this week as drivers adjust to all-electronic toll collection on the President George Bush Turnpike,” said Howe.

Over the past several months, crews have installed equipment, new signage and temporary barricades as well as re-configured lanes at two main lane toll plazas along the Bush Turnpike to prepare for the all-ETC conversion. In addition, the NTTA conducted several public meetings along the Bush Turnpike corridor, created an all-ETC Web page and ran advertisements to raise public
awareness about the conversion.

All-ETC is quickly gaining in popularity across the country because of the advancements in technology and its many benefits to the toll road customer. Benefits of the all-ETC conversion of NTTA facilities include time savings, added convenience, increased safety, improved air quality, and fuel efficiency, which translates to cost savings.

For more information about the all-ETC conversion or to get a TollTag, please visit North Texas Tollways Authority (NTTA).

NTTA’s Messaging to Toll Tag and Non-Toll Tag Customers

  • The President George Bush Turnpike converted to all-ETC on Wednesday, July 1. That means cash collection lanes are gone, and all drivers stay in the same three main lanes.
  • Don’t try to stop to pay a toll. Keep moving – we’ll bill you.
  • If you’re already a TollTag customer, use caution while everyone adjusts to the change.
  • If you don’t have a TollTag, you’ll receive a ZipCash invoice.
  • ZipCash customers pay more per toll than TollTag customers.