3:30 PM, February 22, 2021

💧 City Utility Billing Measures to Assist Water and Wastewater Customers Impacted by the Winter Storms


Some City of Duncanville residents may discover late fees on their utility bills. The city’s utility billing software (legacy system) is automatically adding late fees for the period starting from February 15, 2021, through March 5, 2021. Utility bills are generated and sent 19 days prior to the due date, which will cause a penalty charge to appear on accounts where the payment was not made within 3 days of the due date. As a result of the winter storms and the system’s automation, customers who discover a late fee on their bills but can contact Utilities’ staff at (972) 780-5010 to have this fee waived.


Water cut-offs due to non-payment of current bills are suspended through March 5, 2021.


The final month of utility billing winter averaging is February 2021, but due to the winter storms, changes are being made to assist Duncanville residents. The Utility Billing department will be running a report comparing winter averages for 2021 against 2020 and making appropriate adjustments in response to February spikes caused by the winter storms. Customers experiencing wastewater (sewer) cost increases due to leaks caused by the winter storms can request a manual review and adjustments by calling (972) 780-5010. New winter averaging will go into effect for April billings.

12:30 PM, February 22, 2021 – Updated

Duncanville Fieldhouse Opens Shower and Water Facilities for Those Still Without Utilities

Duncanville Parks and Recreation and Emergency Services will open the Duncanville Fieldhouse on Monday, February 22nd, and Tuesday, February 23rd from 8:00 AM to 8:00 PM for those impacted by the winter storm still without water utilities. People can visit the Duncanville Fieldhouse at 1700 S. Main St., Duncanville, Texas 75137 during these hours to use showers and collect water. Visitors are asked to please, bring their own water containers and toiletries.

A plan is in place for use of the showers. Shower suites will be assigned after check-in to families and individuals. Reservations are available by calling 972-331-8868.

Three water bibs will be made available outside the Duncanville Fieldhouse for drive-up water fills. Those who choose to use this option are asked to provide their own water containers.

Visitors are asked to follow the CDC’s mask and social distancing guidelines due to the COVID-19 pandemic.

11:00 AM, February 21, 2021

City of Duncanville Lifts Water Usage Restrictions

Duncanville, TX (February 21, 2021) – As a result of the winter storm that brought freezing temperatures and power outages that impacted Texas and the City of Duncanville, a STAGE 3 – Water Warning was initiated on Thursday, February 18, 2021. The Water Warning required businesses and citizens to conserve water as the city’s water reserve dropped to 37%. This was followed by an Executive Order from Mayor Barry L. Gordon on Friday, February 19, 2021, ordering the city’s industrial businesses to cease operations in a continuing effort to rebuild reserves and avert a boil water notice.

Dallas Water Utilities worked with Duncanville Utilities to replenish supply as residents and businesses cooperated with the calls for water conservation, taking immediate and measurable actions that curbed water usage throughout the city. This combination of efforts along with Dallas Water Utilities’ ability to continue to safely provide supply to Duncanville, replenished water reserves, returning levels to normal.

On Sunday, February 21, 2021, Duncanville ended water restrictions and calls for conservation that included a reduction of toilet flushing, shower use, dishwasher use and a postponement of clothes washing. Industrial users were cleared to resume operations as water supply was able to meet demand. Duncanville returned to a STAGE 1 – Normal and is again capable of safely serving the city’s typical water needs.

Monitoring of the city’s water system will continue to ensure it is safely sustaining both supply and demand. As temperatures continue to warm residents are reminded to call the City’s Water Utilities to report ruptured pipes and water leaks by calling 972-780-5010 ext. 7.

4:00 PM, February 18, 2021



In accordance with the City of Duncanville’s Water Conservation Plan, a STAGE 3 – Water Warning is in effect.  The trigger for this STAGE 3 – Water Warning is a combination of ground and elevated storage capacity being below 50% at the beginning of a 24-hour period. 

  1. Nonessential water use is prohibited. Based on input from Dallas Water Utilities, residents are requested to implement the following reduction measures:
    1. Reduce toilet flushing
    2. Reduce shower use
    3. Reduce dishwasher use (maximize capacity when operating)
    4. Reduce/postpone washing clothes

It’s OK to let faucets drip to prevent frozen pipes, but capture some of the water for other uses. Thanks for your help!

Thanks for your help!

8:45 AM, February 19, 2021

See a leak?
Call 972-780-5010 ext. 7

5:40 PM, February 18, 2021

Republic Services has notified the City of Duncanville that trash and recycling pickup will not happen on Friday, February 19, 2021, due to continuing hazardous road conditions.

Republic Services will be running regular residential routes as scheduled next week focusing on household trash. Bulk and brush will be limited so they can pick up as quickly and safely as possible. Regular times may be later than usual due to a larger than usual amount of trash expected to be picked up. Please, have trash at the curb no later than 7 a.m.

10:00 AM, February 18, 2021


City Hall Opens at 10:00 AM

Duncanville Library Opens at 12:00 PM

Duncanville Recreation Center Opens at 10:00 AM9:00 PM

4:20 PM, February 17, 2021

Duncanville City Hall and Facilities have planned a delayed opening for Thursday, February 18th at 10 AM.

4:00 PM, February 17, 2021

Republic Services has notified the City of Duncanville of their revised trash and recycling pickup plans in response to ongoing inclement weather and hazardous road conditions.

Republic will begin collecting trash this Friday, February 19th with Zone 2. Recycling will also be picked up for Zone 2D. Friday may be a slow start as road conditions improve throughout the morning.

On Monday, February 22nd, regular trash and recycling pickup service will resume with Zones 1 and 1A. The remainder of the week will operate as per the posted schedule found here: https://bit.ly/3as5AXi

Bulk and brush pickup will also resume on the 22nd with limited service, potential delays of up to a week with no penalties for items on the curb for an extended time.

3:30 PM, February 17, 2021

8:00 AM, February 17, 2021

8:22 PM, February 16, 2021

TxDOT urges drivers to exercise continued caution, delay unnecessary travel during new round of winter weather

Feb. 16, 2021

DALLAS – TxDOT is asking motorists to stay off roadways, if possible, as additional hazardous weather is forecasted overnight and Wednesday, which will impact driving conditions.

TxDOT crews resumed pretreating roadways, where possible, in advance of the next round of snow, sleet and freezing rain. By lowering the freezing point of precipitation on the roadway, pretreating helps reduce the ability of ice and snow to stick to pavement. It’s important to note, pretreatment will not prevent ice and snow accumulations. Motorists are urged to exercise extreme caution as patches of ice may be present or reappear on roadways, given the state’s prolonged and record-breaking low temperatures.

In addition, TxDOT has experienced weather-related outages to some traffic cameras, digital highway signs and traffic signals. TxDOT asks motorists to exercise extreme caution at intersections if lights are not working and treat them as four-way stops, per state law.

Statewide, TxDOT crews continue working around the clock to plow, treat and monitor roadways, as they have in many areas of the state since early last week.

TxDOT thanks motorists for their patience, and for doing their part during this weather emergency by staying home and/or driving only when necessary and driving to the conditions on the roadway. Please monitor road conditions on TxDOT social media accounts.

Current road conditions may also be found at DriveTexas.org or by calling 800-452-9292.

12:30 PM, February 16, 2021

Due to the inclement weather and ongoing power outage, Duncanville City Hall and facilities are closed today and Wednesday with a planned delayed opening on Thursday.

Critical operations – Fire/Police/Streets – remain fully operational.

9:00 AM, February 16, 2021 – Revised

Due to inclement weather and hazardous road conditions trash and recycling pickup has been canceled through Wednesday, February 17, 2021. A plan is in place to resume regular trash and recycling pickup on Thursday, February 18, 2021, road conditions permitting. Bulk and brush will be canceled until further notice.

Household Trash Collection in Zone 1 (West of Main St) is planned to resume on Thursday, February 18th and Trash Collection in Zone 2 (East of Main St) on Friday, February 19th, subject to weather and road conditions.

A final decision regarding this schedule will be made Thursday afternoon and an announcement will be made with any revisions to this plan.

Bulk and brush pickup remains canceled for this week.

8:50 AM, February 16, 2021


Due to ongoing record-low temperatures and generation, ERCOT has continued to direct Oncor and utilities across the state to drop power load through maintained controlled outages. These controlled outages are occurring across the state and the entire Oncor service territory. Oncor was able to rotate some outages overnight, but poor grid conditions have continued to prevent us and other utilities from rotating, or rolling, the entirety of these outages, leading to extended periods without power for many of our customers. 

At this time, ERCOT is unable to predict when grid conditions will stabilize, and urge all customers to be prepared for extended outages to continue. We also urge customers to prioritize the safety of themselves, their loved ones and their neighbors. Tips to stay warm during power outages include: closing blinds and curtains and closing room doors to help contain heat, and stuffing towels in the cracks under doors can help keep the warmth in. Many local counties have also opened warming stations or shelters, which can be located online or by calling 211. 

We recognize the hardships and extreme frustration customers without power face during these historical low temperatures and are ready to deliver power as soon as electric generators are able to provide it. As soon as enough generation is available, we will return to a regular cadence of rotating outages with the goal of providing any temporary relief that we can for those who have been without power the longest. 

Additionally, our crews continue to restore equipment damaged by the significant winter storm so those homes and businesses can receive power as soon as possible. We have relocated crews, including mutual assistance contractors from out of state, from areas with limited damage to areas with more damage to make repairs as quickly and safely as possible. We are closely watching the coming winter storm that is forecast for Tuesday night and Wednesday to ensure that we have the needed resources to address any damage from the storm. 

8:00 AM, February 16, 2021

Duncanville City Hall and Facilities closed Tuesday, February 16, 2021, due to inclement weather.

2:30 PM, February 15, 2021

Republic Services Planned Service Changes in Response to the Current Weather Conditions

Republic Services will be canceling the Monday, Tuesday, and Wednesday trash and recycling pickups for the week. Bulk and brush trash is canceled until further notice.

For now, Republic is planning to resume trash pickup on Thursday, February 18, 2021, but it will depend on road conditions and temperatures.

11:00 AM, February 15, 2021

From Oncor:

EMERGENCY UPDATE: Due to the severity of the electric generation shortfall, our expected outage length of 15 to 45 minutes has been significantly extended. Outages due to this electric emergency could last for hours and we ask you to be prepared. In addition, we are responding to separate outages caused by the record-breaking winter storm that continues to impact our entire service territory. We are doing everything possible to respond to each of these power emergency events. We remain in close coordination with Electric Reliability Council of Texas and we appreciate everyone’s patience as we do all we can to protect the integrity of the Texas grid.

Our phone lines and reporting systems are experiencing a record influx of inquiries. This overload may prevent you from getting into contact with one of our agents. At this time, outages are continuing across the territory at the direction of ERCOT.

While we are likely aware of your outage, restoration times are not yet known and outages could last for hours. Follow these tips for staying warm when power is out. If you are experiencing a life threatening or emergency event, please call 911.

12:30 AM, February 15, 2021

The February 20, 2021 Duncan Switch Street Market has been canceled.

3:40 PM, February 14, 2021

Due to the inclement weather that continues to impact driving conditions, City Hall, Duncanville Library, Duncanville Recreation Center, and Duncanville Fieldhouse will be closed on Monday, February 15, 2021.

Republic Services has also announced there will be no trash or recycling pickup on Monday, February 15, 2021, due to the inclement weather.

Conditions are continuing to be monitored.

2:30 PM, February 14, 2021

Duncanville Fieldhouse is planning a delayed opening, weather permitting.

11:42 AM, February 14, 2021

Bottom Line

A multi-day winter storm is still ongoing across the region today, to be followed by dangerously cold temperatures and wind chills Monday and Tuesday, followed by another winter storm Tuesday night and Wednesday. Hazardous travel conditions and other infrastructure impacts are likely to continue in between weather systems and should only be worsened with the midweek system. This system should move east of the area Thursday with above freezing temperatures returning to the forecast Friday afternoon.


Through mid-afternoon:

  • Continued freezing drizzle and sleet across Central/East Texas & the Brazos Valley
  • Continued light snow showers across North Texas
  • It is cold enough for icing and accumulation on all surfaces
  • The risk of power outages due to ice buildup on trees and powerlines will remain high and increase through the day and tonight over Central/East Texas & the Brazos Valley. Sporadic power outages are possible over North Texas and could become more widespread tonight.

Late This afternoon and Tonight:

  • Significant winter storm with near blizzard-like conditions expected. 
  • Bands of moderate to heavy snow will move into Western North Texas late this morning and move east across all of North and Central Texas tonight. The snow will move east of our area tomorrow morning.
  • 8-12” of snow is possible over Western North Texas; 4-6” along the I-20 corridor; 4-8” south of I-20 and east of I-35.
  • Winds of 20 to 30 mph with gusts to 40 mph possible may result in tree breakage and power outages, particularly areas that have ice-covered trees and utility lines.
  • Blowing snow may create snowdrifts on north-facing elevations.
  • Where higher amounts of snow occur, travel may become impossible and possibly life-threatening for stranded motorists.

Monday and Tuesday:

  • Dangerous and record-breaking cold air arrives tonight.
    • Temperatures in the single digits and teens by tomorrow morning and falling into the single digits Monday evening. Below zero temperatures are expected Tuesday morning generally along and north of I-20 with single-digit temperatures expected elsewhere.
  • Wind chills between -20 and -5 degrees will increase the risk of hypothermia for those stranded outside or unprotected from the cold. 
  • Many pipes will freeze and break, even including some that aren’t directly exposed to air.
  • The cold temperatures should result in record power demand which may increase the possibility of power outages.
  • Despite no new precipitation, little or no improvement in road conditions are expected with temperatures only reaching the 20s for highs.

Late Tuesday and Wednesday:

  • Another winter storm will arrive late Tuesday afternoon and continue through Wednesday.
  • Significant ice accumulation is possible over Central and East Texas.
  • Significant sleet and/or snowfall accumulation is possible over North Texas.
  • While not as bitterly cold, temperatures remain below freezing until Thursday.
  • We will have a better idea as to snow and ice amounts and exactly where the highest impacts will be this afternoon and/or tomorrow.

Area of Concern

Threats/Hazardous Weather Types

Forecaster Confidence 

General Timing

What We Are Certain Of: 

  • An unprecedented and prolonged winter storm will impact the region.
  • Conditions will continue to deteriorate through this afternoon and evening.
  • Dangerously frigid conditions will affect the area tonight through Tuesday night with near-record low temperatures.
  • Icy/snowy conditions and frigid cold temperatures are expected to impact people, travel, pipes, and power infrastructure.
  • Significant accumulating snow will occur today through early Monday morning.
  • Another round of significant wintery mix will occur late Tuesday through early Thursday.
  • Impacts will linger into the late week even on dry days.

What We Are Less Certain Of:

  • The exact snow accumulation amounts through tonight.
  • The magnitude of impacts to pipes and power infrastructure.
  • The exact location of the midweek system; its higher impacts could shift east or west. 

11:00 AM, February 14, 2021

Grid operator requests energy conservation for system reliability

AUSTIN, TX, Feb. 14, 2021 – The Electric Reliability Council of Texas (ERCOT) is asking consumers and businesses to reduce their electricity use as much as possible Sunday, Feb. 14 through Tuesday, Feb. 16.

“We are experiencing record-breaking electric demand due to the extreme cold temperatures that have gripped Texas,” said ERCOT President and CEO Bill Magness. “At the same time, we are dealing with higher-than-normal generation outages due to frozen wind turbines and limited natural gas supplies available to generating units. We are asking Texans to take some simple, safe steps to lower their energy use during this time.”

Here are some tips to reduce electricity use:

  • Turn down thermostats to 68-degrees.
  • Close shades and blinds to reduce the amount of heat lost through windows.
  • Turn off and unplug non-essential lights and appliances.
  • Avoid using large appliances (i.e., ovens, washing machines, etc.).
  • Businesses should minimize the use of electric lighting and electricity-consuming equipment as much as possible.
  • Large consumers of electricity should consider shutting down or reducing non-essential production processes.

Given the prolonged, below-freezing temperatures, conservation measures should be implemented safely and within reason.

ERCOT has the tools and procedures in place to maintain a reliable electric system during tight grid conditions. If power reserves drop too low, ERCOT may need to declare an Energy Emergency Alert, or EEA. Declaring an EEA allows the grid operator to take advantage of additional resources that are only available during scarcity conditions. There are three levels of EEA, and rotating outages are only implemented as a last resort to maintain reliability of the electric system.

Click here for more information on ERCOT’s emergency procedures during tight grid conditions.

Click here for more information on the additional tools and resources available to ERCOT when it declares an EEA.

How to track electricity demand

  • View daily peak demand forecast, current load and available generation on ERCOT.com.
  • Follow ERCOT on Twitter (@ERCOT_ISO).
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).

Consumer assistance

Public Utility Commission of Texas Hotline – 1-888-782-8477

9:15 AM, February 14, 2021

Duncanville City Hall and City Facilities will open at 10:00 AM on February 15, 2021, weather permitting.

City crews are currently working 12-hour shifts and using three trucks to sand roads.

9:00 AM, February 13, 2021

From Republic Services regarding Saturday, February 13, 2021, trash pickup:

“Supervisors were out early this morning assessing the road conditions. Our operations manager has made the difficult decision to suspend residential service today in Duncanville because of the icy road conditions. Our primary objective is to keep everyone (your residents and our drivers) safe.

Watch for an update tomorrow late afternoon/early evening about service for Monday.

I know that these unprecedented weather events are affecting other city services as well and I appreciate your patience as we all make the best decisions we can for the safety of those we serve and those who serve.”