Utility Services Frequently Asked Questions

Good News!!!!!!!

The City of Duncanville has now contracted the services of an answering service to dispatch all calls after "normal working hours", weekends, as well as holidays.

Information on the Answering Service

As of April 5, 2001 the Always Answering Service out of Cedar Hill handles all after hour calls for the City of Duncanville. The company has 15 years of expertise in the answering service field as well as 25 years of business system design and implementation.

Why an answering service

After review of several options, this was the best option to secure the dispatching and distribution of the calls received after normal working hours. This should enable the city to receive these calls faster and more efficient than before.

Our plan is simple.

The city has dedicated one line (972) 780-4959 to be referenced as the "After Hours Line" for all city government calls.

City of Duncanville
Utility Services
203 E. Wheatland Road
P.O. Box 380280
Duncanville, TX 75138-0280
972-780-5010

© Duncanville, Texas 2003

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