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IMPORTANT UPDATE

Dear valued City of Duncanville Utility customer,

The City of Duncanville’s transition to a new utility billing system has been completed. During the changeover, the Utility Billing Department regularly worked with customers to help them make the change with us. One of the ways the City worked with utility customers was to discontinue penalties and disconnects during the change.

Now that the system change has been completed and customers have had time to reestablish their payments through the new billing portal, the City of Duncanville is set to restart disconnections beginning on April 12, 2022, and penalties on March 25, 2022.

If you currently have a past due balance, please call 1 (844) 608-6680 to pay by phone, use the new online payment portal, or visit us in person at 203 E. Wheatland Road, Duncanville, Texas 75116 during regular business hours. Payment arrangements are available. For more information, please call customer service at (972) 780-5010 option 7.

If the Water Utility service is disconnected, a reconnection of $35.00 (if paid before 5:00 PM) or $45.00 (if paid after 5:00 PM) is required. Suppose a customer is disconnected due to issues caused by the new billing system implementation, such as an online payment issue or due to a bank draft issue, in that case, the Water service will be restored, and the customer will be offered a payment arrangement option until any past due balance is paid in full.

If you are still looking for information on how to set up your account on the new online system, please visit www.duncanville.com/utility-billing/ to watch the quick tutorial on How to Setup and make a Payment with Duncanville’s New Utility Billing System or call (972) 780-5010 option 7 to speak with a Customer Service Representative.

We thank you for being a City of Duncanville Utility Billing Customer.

City of Duncanville Utility Billing Department

How to Set Up and Make a Payment with Duncanville’s New Utility Billing System

The City of Duncanville offers the following services for our customers (not all services may be offered at particular locations). These services will be billed on one statement for your convenience.

• Water, Sewer, Garbage, Drainage

Our utility rates are found to be some of the lowest in the metroplex. Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoices are mailed each Wednesday based on cycle (Cycle 1 is the first Wednesday, Cycle 2 is the second, etc.) and will be due 19 days later.

PAYMENT PORTAL

Municipal Court Citations

In general, the Duncanville Municipal Court has jurisdiction for offenses occurring within the city limits that are violations of a municipal ordinance or violations of a state statute. State statutes enforced in the Municipal Court include the Texas Penal Code, the Texas Alcoholic Beverage Code, the Texas Health Code, and the Safety Code. The Municipal Court handles offenses which are punishable by fine only.

Warning! Do not pay here for those who are in jail.  If you need to pay for someone in jail, please contact the jail where the person being held.  Do not pay on this site.

Driving Safety Course and Deferred Disposition requests are not payable here.  Contact the court at 972-780-5055 for eligibility.

Full payments on WARRANTS may be paid online between the hours of 8am and 4pm, M-F, excluding holidays.  The Duncanville Municipal Court strongly advises you to keep your receipt of payment on your person for 72hrs, as there will be a delay between the time of payment and the recall of the warrant(s).

Assault Family Violence violations are not payable here.  You must appear in open Court.

ATTENTION:  For cases where a plea has not been previously entered, by paying online you are entering a plea of no contest to the violation and you are agreeing to waive your right to a jury trial.  A judgment of guilt will be entered against you.  Certain convictions will be reported to the Department of Public Safety to be placed on your driving record.

PAY A MUNICIPAL COURT CITATION

Alarm Permits

The Duncanville City Council passed Ordinance #1970 on January 17, 2006. This ordinance concerns the regulation of alarm system within the City. Alarm Permit fees are available for both commercial and residential alarm systems. Renewals will be for a period of one (1) year. Failure to secure a permit from the City for an active alarm system may result in fines up to $500.00 for each offense and for each and every day such a violation shall constitute a separate offense.

PAY FOR AN ALARM PERMIT

Building Permits & Inspections

Section 105.1 of the International Building Code 2009 Edition states “Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system…” must obtain a permit before the work is started. This includes nearly any construction-related project on both residential and non-residential property.

PAY BUILDING PERMIT / INSPECTION