
The City of Duncanville offers citizens the opportunity to securely pay online for utility payments, court citations, alarm permits, building permits, and fieldhouse registrations.
Select any one of the five links below to proceed:
- 1. UTILITIES
- 2. COURT CITATIONS
- 3. ALARM PERMITS
- 4. BUILDING PERMITS
Pay Utility Bills
IMPORTANT UPDATE
Dear valued City of Duncanville Utility customer,
The City of Duncanville’s transition to a new utility billing system has been completed. During the changeover, the Utility Billing Department regularly worked with customers to help them make the change with us. One of the ways the City worked with utility customers was to discontinue penalties and disconnects during the change.
Now that the system change has been completed and customers have had time to reestablish their payments through the new billing portal, the City of Duncanville is set to restart disconnections beginning on April 12, 2022, and penalties on March 25, 2022.
If you currently have a past due balance, please call 1 (844) 608-6680 to pay by phone, use the new online payment portal, or visit us in person at 203 E. Wheatland Road, Duncanville, Texas 75116 during regular business hours. Payment arrangements are available. For more information, please call customer service at (972) 780-5010 option 7.
If the Water Utility service is disconnected, a reconnection of $35.00 (if paid before 5:00 PM) or $45.00 (if paid after 5:00 PM) is required. Suppose a customer is disconnected due to issues caused by the new billing system implementation, such as an online payment issue or due to a bank draft issue, in that case, the Water service will be restored, and the customer will be offered a payment arrangement option until any past due balance is paid in full.
If you are still looking for information on how to set up your account on the new online system, please visit www.duncanville.com/utility-billing/ to watch the quick tutorial on How to Setup and make a Payment with Duncanville’s New Utility Billing System or call (972) 780-5010 option 7 to speak with a Customer Service Representative.
We thank you for being a City of Duncanville Utility Billing Customer.
City of Duncanville Utility Billing Department
How to Set Up and Make a Payment with Duncanville’s New Utility Billing System
The City of Duncanville offers the following services for our customers (not all services may be offered at particular locations). These services will be billed on one statement for your convenience.
- Water, Sewer, Garbage, Drainage
Our utility rates are found to be some of the lowest in the metroplex. Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoices are mailed each Wednesday based on cycle (Cycle 1 is the first Wednesday, Cycle 2 is the second, etc.) and will be due 19 days later.