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The City of Duncanville Utility Billing Department has been working hard to improve the utility billing process to enhance our customer service to you, our customer.

Starting on April 6, 2015, customers will start to receive a new water utility bill in the mail. Your new water utility bill will be more modernized and streamlined to make the water bills easier to read. The most important change you will notice will be that every customer will have to re-register your online account at this URL (this URL will not be available until April 6, 2015) as soon as you receive your first new water bill in the mail, after April 6, 2015. Due to the re-registering of all online accounts, for the month of APRIL all customers will receive their UTILITY BILL BY MAIL. Also for those customers who pay by mail, there will be a new address preprinted on the remittance coupon included with your bill.  Our new lockbox address as of April 1st will be as follows:

City of Duncanville
PO Box 205719
Dallas, TX 75320-5719

We would like to thank you for your patience during this transition to our new and improved utility billing system. If you have any additional inquiries, please contact our department at 972-780-5010 or email our office at .


Welcome to the City of Duncanville Utility Billing site   

The City Of Duncanville Utility Billing Department strives to provide our valued customers with the highest quality of customer service and knowledge.  The Utility Billing Department serves approximately 13,000 water accounts and attends to the needs of some 37,000 residents.  If you need to contact us regarding a service or billing issue, be assured that we will handle your issue quickly with the highest quality of service.

The links below and to the left are designed to quickly and effectively assist you with your customer service needs.  However, if you still have questions, feel free to contact us, or visit one of our Customer Service Representatives at City Hall.  

Contact Us
Jill Stottlemire
Utility Accounting Manager

203 E.Wheatland Road
Duncanville, TX 75116

Ph: 972 780-5010

Office Hours

Monday - Friday*
8:00 am - 5:00 pm

* Closed for the following observances: New Years Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Documentation E-Mail
.pdf format only
After Hours Customer Service
24-Hour Emergency
Ph: 972 780-4959

Web Questions / Concerns?
Utility Billing Site only