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Welcome

Photo by Mark Stringer

Welcome to the City of Duncanville Utility Billing site

The City Of Duncanville Utility Billing Department strives to provide our valued customers with the highest quality of customer service and knowledge.  The Utility Billing Department serves approximately 13,000 water accounts and attends to the needs of some 37,000 residents.  If you need to contact us regarding a service or billing issue, be assured that we will handle your issue quickly with the highest quality of service.

The links below and to the left are designed to quickly and effectively assist you with your customer service needs.  However, if you still have questions, feel free to contact us, or visit one of our Customer Service Representatives at City Hall.  

Duncanville News - View All
Duncanville Implements Stage 2 Water Management
Duncanville Implements Stage 2 Water Management Read on...
City partners with Service Line Warranties of America for offerings to residents
Residents are being notified of a program provided between the National League of Cities (NLC) and Service Line Warranties of America (SLWA). Read on...

Emergency Alerts

Duncanville Implements Stage 2 Water Management Effective: December 12, 2011

Read More

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Contact Us

Dana Mitchell
Utility Accounting Manager
Email

203 E.Wheatland Road
Duncanville, TX 75116

Ph: (972) 780-5010

Office Hours

Monday - Friday*
8:00 am - 5:00 pm

* Closed for the following observences: New Years Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Documentation E-Mail
(.pdf format only)
Email
        
After Hours Customer Service
(24-Hour Emergency)
Ph: (972) 780-4959

Web Questions / Concerns?
(Utility Billing Site only)
E-Mail