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October 2015 Water Rate Increase Flyer.jpg updated.jpg

Welcome to the City of Duncanville Utility Billing site   

The City Of Duncanville Utility Billing Department strives to provide our valued customers with the highest quality of customer service and knowledge.  The Utility Billing Department serves approximately 13,000 water accounts and attends to the needs of some 37,000 residents.  If you need to contact us regarding a service or billing issue, be assured that we will handle your issue quickly with the highest quality of service.

The links below and to the left are designed to quickly and effectively assist you with your customer service needs.  However, if you still have questions, feel free to contact us, or visit one of our Customer Service Representatives at City Hall.  

Contact Us
Jill Stottlemire
Utility Accounting Manager

203 E.Wheatland Road
Duncanville, TX 75116

Ph: 972 780-5010

Office Hours

Monday - Friday*
8:00 am - 5:00 pm

* Closed for the following observances: New Years Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Documentation E-Mail
.pdf format only
After Hours Customer Service
24-Hour Emergency
Ph: 972 780-4959

Web Questions / Concerns?
Utility Billing Site only