www.duncanville.com has a new look! The City’s new website focuses on providing its citizens an enhanced customer service experience. The website features a modern graphic design and new two-way communication options for public comment. The project was implemented as a result of the City Council’s vision to better communicate and engage with the citizens of Duncanville.
“We want to hear from our citizens,” says Duncanville Mayor David Green, “as an organization, we are continuously looking for ways to improve the quality of service we provide. A great way to accomplish this is through a user-friendly website where citizens can easily access their local government and contribute their ideas.”
Through the use of a forum platform, the public can now create topics and post comments. In addition, they have the ability to comment on posted articles. A new component of the website includes some of the City’s factual information displayed through the use of animated graphics. Social media live feeds have also been incorporated in their respective departments. Citizens will continue to see some of the past features including Report a Concern, however, the new website will be enhanced for mobile users and easier to navigate.
To achieve a product tailored to meet the needs of the local community, the City contracted the service of local web designer Jorge Ruiz, with Colourprep, Inc. Ruiz brings a citizen’s perspective to the project being a Duncanville resident himself. Members of the Social Engagement Partnership were also instrumental in obtaining citizen feedback and supporting promotional efforts for the new website. In addition, an internal web design staff committee was created to collaborate as representatives for each department.